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Upper Valley Urgent Care Center
- Urgent Care
- El Paso, TX
About this business
Location details
121 E. Redd rd., El Paso, TX, 79932, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. 8:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. 8:00 a.m. to 8:00 p.m. | |
| Sun | 8:00 a.m. to 8:00 p.m. 8:00 a.m. to 8:00 p.m. |
My visit was typical for Urgent Care. Two shots and a dismissal. The nurse practitioner did not introduce herself. She could have been housekeeping. I had another issue that she did not see. Poor clinical skills.
Business response:
Teresa, your feedback is valuable to us. We prioritize providing excellent patient care and clear communication. ~ We are actively looking for your file; meanwhile, please get in touch with us directly so we can discuss your concerns.
Ask ford-rays for head, belly,hips because large distract me and knock me to ground on hard service thel lady who come in rally did have time to talk after X-rays just in and out Nevesaw her again Totally different from any previous time in your place
Business response:
Mr Bowman, we'd like to understand the issue better. Please call us so we can discuss your concerns and ensure we address them appropriately.
It took about an hour before the doctor saw us, and the front staff appeared unorganized. People that showed up after us were placed in front, so definitely one of the worst times there. We go there often and just didn’t make sense why service has become bad.
Business response:
Mr. Gonzalez, please call us at your earliest convenience to review your experience. As always our patients' health and wellness are our top priority, and we aim to provide a swift and streamlined process for all.
No warnings about the drugs were given to me, no wait times after I received injections, and the nurse brought in the wrong meds four my injection. If I did not ask her what she was giving me, I would have been injected with the wrong medications. No protocols seem to be in place there.
Business response:
Mr Yellin, we are looking for your information but have been unable to locate it. Please call us back at your convenience to discuss this further. Your health and well-being are at the top of our priority list. We will make sure to address any issues you may have experienced.
I like Upper Valley Urgent care. Unfortunately this past visit was not up to par with your usually great customer service. The waiting room was empty when I showed up. I was called in about five minutes later which was quick. I waited an hour in the doctors room. I decided to step out of the room to see if anyone would help me. Everyone was around their desk just smiling at me. Finally a nurse passing by asked me if I needed help I mentioned that I’ve been in the room for an hour. Her response was “ we’re really busy someon... read more
Business response:
We apologize for the long wait you experienced Bobby during your recent visit to our clinic. We strive to provide excellent customer service and will address this issue with our staff to ensure it does not happen again. Thank you for bringing this to our attention. If you have any further concerns, please feel free to contact us at (915) 584-8882.
No additional comments
Business response:
We appreciate your positive feedback, Catherine. Thank you for choosing Upper Valley Urgent Care Center.
Registration process was good. Annoying that I had to use my phone. Suggest providing tablet to do so. I never knew who treated &/or assisted me; no one; including medical assistant; nurses; & doctor ever introduced themselves to me. So I don't know who assisted. Also; Dr. spent 2 minutes with me; didn't ask any questions regarding my symptoms or suggestions for care; I definitely had additional questions abt treatment & medications; and wanted to be tested for other issues. Subsequently to this visit; 24 hrs later,... read more
Business response:
We apologize for the lack of introduction and communication during your visit, Iris. We will work on improving our patient care and communication processes. Please feel free to reach out to us at (915) 584-8882 to discuss your concerns further.
I waited for an hour plus before I peeked out to check. Was told there was an emergency and that they had just started seeing pts again. It would have been nice to go around to tell us of delay.
Business response:
We apologize for the long wait you experienced at our clinic. We will work on improving our communication with patients regarding delays in the future. Thank you for your feedback Maria.
PA did not know what to do when I was severly dehydrated. I ended up checking into the Hospitals of Providence for the needed care
Business response:
We are sincerely sorry for the inconvenience you have experienced, Joseph. Your feedback is important to us, and we will take this opportunity to address the issue with our staff. We thank you for bringing this to our attention.
Frequently asked questions about Upper Valley Urgent Care Center
How is Upper Valley Urgent Care Center rated?
Upper Valley Urgent Care Center has a 4.6 star rating with 2,541 reviews.
When is Upper Valley Urgent Care Center open?
Upper Valley Urgent Care Center is open now. It will close at 8:00 p.m.