Upper Valley Urgent Care Center

Michael Eric L. 

on The M Group

2 years ago

NO was rude no bedside manners 

Oscar T. 

on The M Group

2 years ago

After arriving, I checked in on the kiosk. Then I sat down. But I saw several persons who came well after me called first. I asked if I was next and the young girls up front apologized and had forgotten to provide me paperwork to fill out. I noticed they were just talking and laughing, very distracted. It was very poor customer service and an unnecessary delay. 

Jeanett G. 

on The M Group

2 years ago

This is not my first visit at UVUC. I consider UVUC one of the first choices for the treatment of me and my family. I have always liked the personalized service and care provided to me and my family except on my recent visit on 8/8/24. I visited the facility following a TWC order due to an injury at my work place. I personally felt like I was treated as a second class patient probably because I had the TWC orders. I reported to the vitals nurse in the examination room that, in addition to my current condition, my sight was k... read more

Luz V. 

on The M Group

2 years ago

They couldn’t get my name straight, kept asking if I was Luz Vargas and if u was on workman’s comp. The PA ( Rincón ) finally came in and said I had trigger finger. He proceeded to wrap my finger by the door with the assistant standing outside the room. He did an awful job of wrapping it. Then he said he was going to go and get the name of a specialist I should see. He never came back. I waited for about half an hour, then went to find someone to assist me. 

Raquel A. 

on The M Group

2 years ago

Very non-friendly staff as of they don't care and they don't want you there. Receptionist was a bit better. I don't know their names, they ask how tall I am and if I have HBP as if that was something they shouldn't do. 

Lynda S. 

on The M Group

2 years ago

Did not address my issues 

Mircka G. 

on The M Group

2 years ago

I wasn’t a patient. They told me they didn’t take my insurance which I understand. But when referred to another emergency room that would take my insurance they had that information wrong. They told me about two places that did take my insurance. One to which I went to and another I called to and neither took my insurance. Maybe they should look into that before pointing me to the wrong direction. 

Alexa V. 

on The M Group

2 years ago

My check in experience was great i was greeted and helped out. when i went towards the back is where my experience was not great. a nurse came and asked what was going on and checked my pressure and that was it seemed like he could really care less. the second person who walked in asked me what happened and i explained and all she told me is that i was going to be getting a shot and antibiotics. she didn’t explain to me the risks of getting a dog bite or how the shot i would be receiving if and how it would affect me. what ... read more

Mayra De La C. 

on The M Group

2 years ago

I sent a review before, but I want to add something to my review. I hardly ever get sick and don’t take any medications. I got an injection for pain. My head was ready to explode during my visit. The assistant told me the name of the injection which I am not familiar with. And she repeated the name of the medication. I asked if that was going to help me with my headache. She replied yes. So I agreed. After the fact, she told me it was a steroid. If I would have known it was a steroid, I would have not taken it. I think yo... read more