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Upper Valley Urgent Care Center
- Urgent Care
- El Paso, TX
About this business
Location details
121 E. Redd rd., El Paso, TX, 79932, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. 8:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. 8:00 a.m. to 8:00 p.m. | |
| Sun | 8:00 a.m. to 8:00 p.m. 8:00 a.m. to 8:00 p.m. |
While I have heard that this is a good place to go to when needed. I personally did not have a good first time experience. I was seen about 10 mins after I arrived by a young girl who said she was going to take my vitals. She weighed me, check blood pressure and oxygen level as well as checking to see if I had a fever (I did not). She then asked if I wanted a Covid test and I said "sure". I asked her if I could get a blanket as I was cold but she never came back with it. Doctor came in shortly after and told me he th... read more
Business response:
Maria, thank you for sharing your experience with us. We strive to provide thorough care to all our patients. Please call us directly ~ so we can better understand the issue.
First, I don’t appreciate doing my check in for you. Next time I will come in with no cell phone. I got seen by doctor quickly, but waiting over 45 minutes to get an x/ray which looked like a broken down machine with bad imaging results. Noticed the signs on the wall about doing illegal immigrants physicals. None of them have been vetted and should not get free health care in the same facility I go.
Business response:
Thank you for your feedback, Keri. We appreciate your patience, value all our patients, and strive to provide quality care to everyone in our community. Feel free to call us at your convenience to better address any concerns you may have.
I didn’t get any help for my daughter. Physician was very insensitive with my daughter’s pain. We had to go another doctor next day to control her pain. It was a waste of our time
Business response:
Paulina, providing compassionate care is at our core, and your feedback is invaluable to us. We are having a difficult time accessing your file. Please call us as soon as possible to gather more information about your visit.
I went in ill on Sunday and tested positive for COVID, I still have not been able to get medication, today is Tuesday. According to my physician, Paxlovid does not have a negative reaction to amlodipine as your medical director says. I could have saved money and frustration if I had just waited to see my doctor on Monday.
Business response:
Enriqueta, we appreciate your feedback. Ensuring accurate medical guidance is a priority for us. We understand your frustration and always encourage patients to consult with their primary healthcare provider for personalized advice. Please call at your earliest convenience to discuss your concerns as we actively look for your file.
I was not pleased. After waiting in the waiting area and vitals were taken I waited in the treatment room for over an hour. No showed up during the hour, I felt like there was no sense of urgency or understanding. So I just exited the room and left the clinic.
Business response:
Peter, your feedback is important; please call us to learn more about your experience and locate your file.
My family had a traumatic experience at this facility. After speaking with a manager about the experience, I am not sure the staff understands the gravity of what occurred. We will not be returning to Upper Valley Urgent Care.
Business response:
Lydia, we are looking for your information but have been unable to locate it. Please call us back at your convenience to discuss this further. Your health and well-being are at the top of our priority list. We will make sure to address any issues you may have experienced. Your feedback is important to us, and we strive to provide the best possible care for all our patients.
I have a Hispanic surname but do not speak Spanish very well. I am 66 years old. The person who examined me did not speak English very well. I am thinking because of my last name, I was diagnosed by a Spanish-speaking person. Also, the young lady who was last to see me, spoke only in Spanish. If you check your records, my wife and I have been patients for a least twenty years, not to mention our three kids who we used to take there also, when they were much younger. We are in the USA, I should not have to speak better Spanis... read more
Business response:
Joseph, thank you for your feedback and for being a long-time patient of ours. We aim to meet your expectations and provide the highest level of service to all our patients. Thank you again, and we appreciate your continued trust in our clinic over the years.
First of all…not one person that we encountered in this visit introduced themselves to us including the practitioner that assessed my daughter. I was asked if my 7 month old could “stand” on a regular scale to get her weight and I was also asked if she could provide a urine sample on demand. This is a 7 month old baby!!! Another thing was they were trying to use an adult pulse ox on her to get her heart rate and O2 saturation. Again, this is a baby. It was a horrible experience! And I can’t put who I was assisted by because ... read more
Business response:
Emmi, please call us at your earliest convenience to review your experience. As always, our patients' health and wellness are our top priorities, and we aim to provide a swift and streamlined process for all.
I’ve had nothing but good experiences. I have told people about you guys and they like it too. This last visit I had with a PA was nothing but a bad experience!!! She was not engaging at all, she asked me what was wrong and I told her. Not sure what I said or did that made her upset. She checked my throat and ears and didn’t even say how they looked. Didn’t engage with me at all. The nurse/tech not sure what you guys called them. Was nicer than the PA. I obviously want feeling well so I didn’t say anything but after I left... read more
Business response:
Laura, we appreciate your feedback and are currently looking for your file. Please get in touch with us at your convenience to discuss your most recent experience.
Frequently asked questions about Upper Valley Urgent Care Center
How is Upper Valley Urgent Care Center rated?
Upper Valley Urgent Care Center has a 4.6 star rating with 2,541 reviews.
When is Upper Valley Urgent Care Center open?
Upper Valley Urgent Care Center is open now. It will close at 8:00 p.m.