This profile has been claimed by the business owner or representative.
Upper Valley Urgent Care Center
- Urgent Care
- El Paso, TX
About this business
Location details
121 E. Redd rd., El Paso, TX, 79932, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. 8:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. 8:00 a.m. to 8:00 p.m. | |
| Sun | 8:00 a.m. to 8:00 p.m. 8:00 a.m. to 8:00 p.m. |
I like Upper Valley Urgent care. Unfortunately this past visit was not up to par with your usually great customer service. The waiting room was empty when I showed up. I was called in about five minutes later which was quick. I waited an hour in the doctors room. I decided to step out of the room to see if anyone would help me. Everyone was around their desk just smiling at me. Finally a nurse passing by asked me if I needed help I mentioned that I’ve been in the room for an hour. Her response was “ we’re really busy someon... read more
Business response:
We apologize for the long wait you experienced Bobby during your recent visit to our clinic. We strive to provide excellent customer service and will address this issue with our staff to ensure it does not happen again. Thank you for bringing this to our attention. If you have any further concerns, please feel free to contact us at (915) 584-8882.
No additional comments
Business response:
We appreciate your positive feedback, Catherine. Thank you for choosing Upper Valley Urgent Care Center.
Registration process was good. Annoying that I had to use my phone. Suggest providing tablet to do so. I never knew who treated &/or assisted me; no one; including medical assistant; nurses; & doctor ever introduced themselves to me. So I don't know who assisted. Also; Dr. spent 2 minutes with me; didn't ask any questions regarding my symptoms or suggestions for care; I definitely had additional questions abt treatment & medications; and wanted to be tested for other issues. Subsequently to this visit; 24 hrs later,... read more
Business response:
We apologize for the lack of introduction and communication during your visit, Iris. We will work on improving our patient care and communication processes. Please feel free to reach out to us at (915) 584-8882 to discuss your concerns further.
I waited for an hour plus before I peeked out to check. Was told there was an emergency and that they had just started seeing pts again. It would have been nice to go around to tell us of delay.
Business response:
We apologize for the long wait you experienced at our clinic. We will work on improving our communication with patients regarding delays in the future. Thank you for your feedback Maria.
PA did not know what to do when I was severly dehydrated. I ended up checking into the Hospitals of Providence for the needed care
Business response:
We are sincerely sorry for the inconvenience you have experienced, Joseph. Your feedback is important to us, and we will take this opportunity to address the issue with our staff. We thank you for bringing this to our attention.
Waiting . It was extremely frustrating and we were there for two hours waiting.
Business response:
We apologize for the long wait you experienced at our urgent care center. We strive to provide prompt and efficient service to all of our patients. Your feedback is valuable to us and we will work on improving our wait times. Thank you for bringing this to our attention Sofia.
I didn’t get seen because even tho the site says you take medicaid this location didnt take mine.
Business response:
We apologize for any confusion Courtney regarding our accepted insurance providers. Please feel free to reach out to us at (915) 584-8882 for further assistance. Thank you.
I feel that there is a better system of attending your patients . We got there early stood outside we were 6 in line and yet took us over 40 min to get in to room while others that came in later than us were being seen . Not good business . It needs some better organizing when people are just handed out tablets to sign in and no order is kept . We were sitting in lobby with pinkeye which is contagious for almost 1 hour before being seen . We don’t live here we are from another state and maybe you should assess how you ta... read more
Business response:
We apologize for the experience you had at our clinic, Madisyn. We take your feedback seriously and will work on improving our patient intake process to ensure a more efficient and organized experience for all. Thank you for bringing this to our attention.
I felt horrible and i hated the check in process. I have been going there for years and am in the system. This time i had to check in on the iPad and then open the info on my phone and i had to fill out everything all over again meanwhile the 2 ladies in the front were there talking to each other doing nothing. A lady was in the wait room coughing all over w no respect for others. Maybe ask sick people to wear a mask? I was wearing mine and had tested positive for Covid. I’m so sad bc iI have been going here for years and so... read more
Business response:
Dear Delilah, We are deeply sorry to hear that you had a negative experience during your recent visit. We take all patient feedback very seriously, and we will be sure to review your comments and take them into consideration as we continue to improve our services. We understand that your time is valuable, and we strive to make sure that our patients are able to check in and be seen quickly and efficiently. We will also talk to our receptionists about their behavior and make sure that they assist you for future visits with... read more
Frequently asked questions about Upper Valley Urgent Care Center
How is Upper Valley Urgent Care Center rated?
Upper Valley Urgent Care Center has a 4.6 star rating with 2,287 reviews.
When is Upper Valley Urgent Care Center open?
Upper Valley Urgent Care Center is closed now. It will open at 8:00 a.m.