This profile has been claimed by the business owner or representative.
Upper Valley Urgent Care Center
- Urgent Care
- El Paso, TX
About this business
Location details
121 E. Redd rd., El Paso, TX, 79932, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. 8:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. 8:00 a.m. to 8:00 p.m. | |
| Sun | 8:00 a.m. to 8:00 p.m. 8:00 a.m. to 8:00 p.m. |
I was not pleased. After waiting in the waiting area and vitals were taken I waited in the treatment room for over an hour. No showed up during the hour, I felt like there was no sense of urgency or understanding. So I just exited the room and left the clinic.
Business response:
Peter, your feedback is important; please call us to learn more about your experience and locate your file.
My family had a traumatic experience at this facility. After speaking with a manager about the experience, I am not sure the staff understands the gravity of what occurred. We will not be returning to Upper Valley Urgent Care.
Business response:
Lydia, we are looking for your information but have been unable to locate it. Please call us back at your convenience to discuss this further. Your health and well-being are at the top of our priority list. We will make sure to address any issues you may have experienced. Your feedback is important to us, and we strive to provide the best possible care for all our patients.
I have a Hispanic surname but do not speak Spanish very well. I am 66 years old. The person who examined me did not speak English very well. I am thinking because of my last name, I was diagnosed by a Spanish-speaking person. Also, the young lady who was last to see me, spoke only in Spanish. If you check your records, my wife and I have been patients for a least twenty years, not to mention our three kids who we used to take there also, when they were much younger. We are in the USA, I should not have to speak better Spanis... read more
Business response:
Joseph, thank you for your feedback and for being a long-time patient of ours. We aim to meet your expectations and provide the highest level of service to all our patients. Thank you again, and we appreciate your continued trust in our clinic over the years.
First of all…not one person that we encountered in this visit introduced themselves to us including the practitioner that assessed my daughter. I was asked if my 7 month old could “stand” on a regular scale to get her weight and I was also asked if she could provide a urine sample on demand. This is a 7 month old baby!!! Another thing was they were trying to use an adult pulse ox on her to get her heart rate and O2 saturation. Again, this is a baby. It was a horrible experience! And I can’t put who I was assisted by because ... read more
Business response:
Emmi, please call us at your earliest convenience to review your experience. As always, our patients' health and wellness are our top priorities, and we aim to provide a swift and streamlined process for all.
I’ve had nothing but good experiences. I have told people about you guys and they like it too. This last visit I had with a PA was nothing but a bad experience!!! She was not engaging at all, she asked me what was wrong and I told her. Not sure what I said or did that made her upset. She checked my throat and ears and didn’t even say how they looked. Didn’t engage with me at all. The nurse/tech not sure what you guys called them. Was nicer than the PA. I obviously want feeling well so I didn’t say anything but after I left... read more
Business response:
Laura, we appreciate your feedback and are currently looking for your file. Please get in touch with us at your convenience to discuss your most recent experience.
My visit was typical for Urgent Care. Two shots and a dismissal. The nurse practitioner did not introduce herself. She could have been housekeeping. I had another issue that she did not see. Poor clinical skills.
Business response:
Teresa, your feedback is valuable to us. We prioritize providing excellent patient care and clear communication. ~ We are actively looking for your file; meanwhile, please get in touch with us directly so we can discuss your concerns.
Ask ford-rays for head, belly,hips because large distract me and knock me to ground on hard service thel lady who come in rally did have time to talk after X-rays just in and out Nevesaw her again Totally different from any previous time in your place
Business response:
Mr Bowman, we'd like to understand the issue better. Please call us so we can discuss your concerns and ensure we address them appropriately.
It took about an hour before the doctor saw us, and the front staff appeared unorganized. People that showed up after us were placed in front, so definitely one of the worst times there. We go there often and just didn’t make sense why service has become bad.
Business response:
Mr. Gonzalez, please call us at your earliest convenience to review your experience. As always our patients' health and wellness are our top priority, and we aim to provide a swift and streamlined process for all.
No warnings about the drugs were given to me, no wait times after I received injections, and the nurse brought in the wrong meds four my injection. If I did not ask her what she was giving me, I would have been injected with the wrong medications. No protocols seem to be in place there.
Business response:
Mr Yellin, we are looking for your information but have been unable to locate it. Please call us back at your convenience to discuss this further. Your health and well-being are at the top of our priority list. We will make sure to address any issues you may have experienced.
Frequently asked questions about Upper Valley Urgent Care Center
How is Upper Valley Urgent Care Center rated?
Upper Valley Urgent Care Center has a 4.6 star rating with 2,287 reviews.
When is Upper Valley Urgent Care Center open?
Upper Valley Urgent Care Center is closed now. It will open at 8:00 a.m.